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SERVICE&SUPPORT

Quick response to customer inquiries

Our service team will respond immediately after receiving customer inquiries and give detailed answers in the shortest possible time. For example, a customer encountered usage problems after purchasing a product, and our service team immediately provided remote technical support to help the customer solve the problem and ensure customer satisfaction.

Timely and effective after-sales service

We provide comprehensive after-sales services, including product repair, replacement, returns and exchanges, etc. For example, a customer's product malfunctioned.

After receiving feedback, our service team quickly contacted and communicated and ensured that the product was restored to normal use, providing the customer with a timely solution.

Customized services to meet customer needs

We focus on customers’ individual needs and provide customized service solutions. For example, a customer needs to customize a product with special specifications. After understanding the customer's needs, our service team provides professional suggestions and solutions and ensures that the product is delivered on time and meets the customer's expectations.

Continuous follow-up and care

We not only provide high-quality services before and during sales, but also focus on continuous follow-up and care after-sales service.

For example, we regularly visit customers to understand the usage of products,

promptly solve problems encountered by customers, and provide necessary care and support.

Quick response and problem solving

We always respond quickly to customer problems and ensure that problems are solved in a timely manner. For example, a customer encountered a technical problem when using the product. After receiving the request,

our service team quickly provided remote assistance and successfully solved the problem, providing the customer with an efficient solution.

Innovation and improvement

We constantly seek opportunities for innovation and improvement to provide customers with a better service experience.

For example, based on customer feedback and market demand,

we continuously optimize product functions and service processes to improve customer satisfaction and loyalty.

Multi-channel customer support

We provide multi-channel support, including phone, email, online chat and social media, ensuring that customers can contact us and get answers and

help through their preferred method.

Customer satisfaction survey

We regularly conduct customer satisfaction surveys to collect customer feedback and suggestions. This information helps us understand our customers' needs and expectations and drives us to continuously improve and optimize our services.

24/7 service

We provide 24/7 service. No matter when and where our customers need help, our service team will be on call to provide support and assistance.

Professional product knowledge

Our service team has rich product knowledge and experience and can provide customers with accurate and professional suggestions and solutions.

Service recovery measures

When there are problems or deficiencies in our services, we will quickly take remedial measures, such as apologizing, providing compensation or discounts, etc., to restore customer trust and satisfaction.

Our commitment

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PRODUCT CATEGORY

HELP

Business hours: 9am to 5:30pm Chinese Standard Time, Monday to Friday

WhatsApp：+1（682）280-1979

Email： sales.chen@binyuanoutdoor.com

sales.fan@binyuanoutdoor.com

Tel：+86-135-5622-9166 / +86-133 1638 4836