About return and exchange: Product quality problems can be returned within 7-15 days.
If you are not satisfied or suitable, please contact us for a refund and we will help you resolve the issue. The returned product has been delivered and we will need to review it carefully. Once approved, we will process your refund as soon as possible.
You can contact us before the replacement, and send back the product as is, after careful inspection and review, we will give priority to your delivery, to ensure the timeliness of the goods, so that you receive satisfactory products as soon as possible. If you receive goods unfortunately damaged or otherwise, we will give priority to processing. Safeguarding the interests of our customers is our driving force.
Help: If you have any other questions or need help for the return, please contact us at sales.fan@binyuanoutdoor.com, sales.chen@binyuanoutdoor.com, at any time to provide you with help and answer.
Our commitment
Cold water immersion is to prepare for people in need, enjoy and experience the pleasure of ice bath, and add a love for life .