Question 1

How often do you change the water？

Accepted Answer

For the problem of water change, it is good to decide according to each person's choice, you can change it after use, you can also appropriately add salt to extend the water change time, as long as the lid is covered, you can put longer.

Question 2

Is an ice bath better than a cold shower?

Accepted Answer

Cold showers are great, but the body can only dip into the neck, while ice baths cover a larger body area and can also reach down and feel the impact of the cold water.

Question 3

Is there a video introduction to use the product？

Accepted Answer

Yes, you can watch the video, which has detailed installation and use methods, so that you can use the product well

Question 4

Can logistics be expedited？

Accepted Answer

Of course, you can collect our store first, contact us to help you prioritize delivery, but the estimated delivery time can not be told. Or you are in a hurry to receive the goods, contact us, we will send an urgent order, to ensure that the goods can reach your hands quickly, but urgent orders need to charge oh, this you need to know.

Question 5

Can the product pattern be customized？

Accepted Answer

sorry, due to the cost issue, whether the product can be customized pattern needs to be decided according to the order quantity. If you need to customize the pattern, or if you are interested in product customization, you can contact us, we will ask you at any time.

Question 6

What's the difference between portable and inflatable？

Accepted Answer

Portable bathtub:

1. Foldable design, compact and easy to store.

2. Assembly is usually required and can be quickly and easily installed with the help of basic tools.

3. Can provide enhanced stability and durability. Allows users to install them in different locations in their homes, outdoor Spaces and even during travel.

4. Portable bathtubs are usually considered for comfort and functionality.

Inflatable bathtub:

1. Made of PVC material. Fill with air and water when in use. There is an inflatable frame or inner chamber that provides structural stability and has a soft and comfortable surface to lie on while bathing. Inflatable tubs are lightweight, easy to deflate, and easy to store or transport, making them very portable.

2. The user can inflate the bathtub simply by using an air pump or a valve that manually blows air into the bathtub.

3. Portable enough to be used in an outdoor environment, such as a garden or camping area.

4. Suitable for children or individuals who need extra safety measures while bathing.

Portable tubs emphasize stability and durability, and inflatable tubs prioritize portability and quick installation.

Question 7

In which scenarios can the product be used？

Accepted Answer

1.Recovery after exercise

2.Recovery from surgery can reduce muscle pain.

3. An ice bath after an injury will constrict blood vessels and reduce swelling, inflammation, pain and muscle cramps

4. Stress Reduction and Wellness .Beyond physical recovery, ice baths can also contribute to mental and emotional well-being

Whether utilized in professional settings or as part of personal wellness routines, ice baths and ice bath tubs provide unique opportunities for rejuvenation, recovery, and enhanced performance.

Question 8

Is shipping free on the order？

Accepted Answer

Dear customers, due to the cost of transportation, we have decided to use two and two pieces of free shipping (except for remote areas), if you are not clear whether the goods are free, you can contact us at any time for you to inquire, we are committed to safeguarding the interests of customers.

Question 9

Is there no reason to return or exchange an order for seven days？

Accepted Answer

We take pride in providing high quality products and ensuring customer satisfaction. To uphold these standards, we have developed a clear and fair return and exchange policy that sets out the conditions under which returns and exchanges are accepted.

For items returned or exchanged due to quality issues, we are committed to correcting any issues promptly and efficiently. Whether it is a manufacturing defect, damage that occurs during transportation, or any other quality-related issue, customers can be assured that we will cover all associated transportation costs.

Question 10

What does the warranty include?

Accepted Answer

B&Y offers a one-year regular warranty on all bathtubs. If your product becomes defective within one year from the date of purchase, we promise to repair or replace it. Please note that this warranty only covers standard manufacturing defects and does not cover damage caused by misuse or normal wear and tear. If you encounter any issues, whether during or after warranty, our support team is always available to help. To learn more about our warranty, please email aftersales.wu@binyuanoutdoor.com. If you have any further questions, please feel free to contact us. We're always ready to help.