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Q If you issue a refund or void to me, when will I receive the refund?
A Refunds are sent to our bank immediately for processing, but sometimes it can take up to 10 days for the refund to be credited to your account. Please check if there are any transactions with the "BinYuan" descriptor.
Voiding is always issued in full and may take up to 10 days to be credited to your bank account. If you are not sure if you have received your money, please contact your bank and confirm with them before contacting us. Invalid means that the original transaction has not yet settled, so the funds were never actually deducted from your account. This transaction will not appear on your credit card statement, but it may appear on your pending transactions list. It may take up to 10 days for a transaction to be completely cancelled.
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Q What types of payments do you accept?
A We accept VISA, Master Card, AMEX, Discover Card, Payoneer and Google Pay, or you can use PayPal.
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Q When will my order be shipped?
A We try to ship within 48 hours (except for orders placed on Saturday/Sunday, sometimes orders placed on Friday will be shipped on Monday) and then within 7-10 working days.
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Q What should I do if my order has not been shipped?
A We try to ship within 48 hours (except for orders placed on Saturday/Sunday, sometimes orders placed on Friday will be shipped on Monday) and then within 3-9 working days. Occasionally, due to issues with the address provided or errors by the carrier, packages may bounce back along the postal route, causing delivery delays. In order to get an accurate picture of the condition of your package, we send you an email with tracking information after your package is shipped. If you think your package is lost or damaged in transit, please call our customer support.
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Q Who is responsible for transportation?
A We ship packages via USPS, UPS, and Fedex, depending on which one offers the most affordable and fastest delivery service to your order's specific address.
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Q What is the estimated shipping time?
A Once we receive your payment, you should receive your package within 3-9 business days. You will receive tracking information where you can track your package.
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Q I received a damaged product. How can I get a replacement?
A Sometimes packages shipped from our warehouse are damaged in transit. If this happens to you and you receive a damaged item, please call our call center and we will refund your order or send you a replacement - whichever works better for you.
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Q How to proceed with return or refund?
A Both are done through our call center. Refunds will be processed within 2 days, considering the item has been returned to our warehouse intact, and should appear in your account in no more than 4 days (but sometimes it can take up to 10 days).
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Q How long should I stay in a cold bath?
A The length of time you should stay in a cold bath depends on your personal tolerance. It is recommended to start with shorter durations (1-3 minutes) and gradually increase as your body gets used to the therapy.
